At Trips B2B, we prioritize customer satisfaction and aim to provide a seamless travel experience. Our refund policy is designed to ensure transparency and fairness, keeping the interests of our valued customers in mind.

General Guidelines

Cancellation Refunds

• Flight Bookings: Refunds for canceled flight bookings will be processed according to the airline's cancellation and refund policy. Trips B2B may charge a nominal service fee.
• Hotel Bookings: Cancellations made within the allowable period as per the hotel's terms will qualify for a refund. Non-refundable bookings will not be eligible.
• Holiday Packages: Cancellations for packages are subject to the terms mentioned during booking. Refunds will vary based on proximity to the travel date and third-party agreements.

Processing Time

Refunds will be initiated within 7-10 business days after the cancellation request is confirmed. The exact time for funds to reflect in your account depends on your payment method and financial institution.

Partial Refunds

In case of partial usage of services, refunds will be calculated based on the unused portion, minus any applicable fees or charges.

Non-Refundable Services

Certain promotional or discounted services may be marked as non-refundable at the time of booking.

Customer-Centric Features

• Flexibility in Modifications: Changes to bookings are allowed where possible, reducing the need for cancellations.
• Support for Unforeseen Circumstances: In cases of natural disasters, health emergencies, or travel bans, special provisions may apply to support affected customers.

Steps to Request a Refund

1. Log in to your Trips B2B account.
2. Navigate to the booking details.
3. Click on the "Request Refund" option and follow the instructions.
4. Submit any necessary documents for verification (e.g., medical certificates for emergency cancellations).

Contact Us

For assistance with refunds, please contact our support team via:

• Email: info@tripsb2b.com
• Live Chat: Available on our website.